Privacy Policy

Your privacy is important to us. This policy describes how Emeraldstayhighland gathers, uses and protects personal data from guests and visitors to this website.

Last updated: 2026-07-13 · Effective immediately.

1. Who we are

Emeraldstayhighland ("we", "us", "our") operates the website at https://emeraldstayhighland.online/. Our registered office is 58 La Croisette, 06400 Cannes, FR. For privacy enquiries please contact [email protected].

2. Information we collect

We gather the following categories of data:

• Reservation details: name, address, contact details, payment data, stay dates, dietary and accessibility preferences.
• Communication data: messages sent via our website, email or telephone.
• Website usage: IP address, browser, device, referring page, pages viewed, timestamps, anonymised analytics events.
• Cookies and similar technologies: see Section 6 below.

3. How we use information

Personal data is handled solely to deliver and improve our services, including:

• To handle reservations, payments and deliver the services you book with us.
• To correspond about your stay, send confirmations and answer enquiries.
• To meet legal obligations (tax records, anti-money-laundering, gaming licence requirements).
• To refine our website and services using aggregated, privacy-conscious analytics.
• To send marketing communications where you have given explicit consent; you may unsubscribe at any time.

4. Legal basis (GDPR)

For visitors from the European Economic Area and United Kingdom we rely on these legal bases under GDPR Articles 6(1)(a)-(f): your consent, contract performance, legal obligation, and our legitimate interest in operating a secure, well-functioning website.

5. Sharing of personal data

We do not sell personal data. We share it only with trusted providers acting on our behalf (payment processors, booking systems, IT hosting) under written agreements; public authorities when required by law; and successors following a corporate reorganisation.

6. Cookies

This website uses strictly necessary cookies to operate. Optional analytics and marketing cookies are set only after consent via our cookie banner. You may withdraw consent at any time by clearing browser storage for this site.

7. Data retention

We keep reservation and accounting records for the period required by tax and gaming-licence law (typically 10 years). Marketing data is retained only while consent remains valid. Server logs are removed within 30 days.

8. Your rights

Subject to local law, you may access, rectify, erase, restrict or object to processing of your personal data, and request data portability. To exercise these rights please contact [email protected]. You may also lodge a complaint with your local data protection authority.

9. International transfers

Where personal data leaves the European Economic Area, we ensure adequate protection through Standard Contractual Clauses or equivalent safeguards.

10. Children

Our website is for adults aged 18 and over. We do not knowingly collect data from children under 16. If you believe such data was provided, please contact us so we can remove it.

11. Changes to this policy

We may revise this policy periodically. The "Last updated" date above marks the current version. Material changes will be announced on this website.